We are purchasing our products directly from manufacturers, distributors or licensees, ensuring 100% authenticity & quality.

Yes. We understand you want to get to know us and our products. 

A first trial order is possible without pre-payment for a volume of up to 250,00 €. You can pay within 15 days after the receipt of the invoice, respectively the day when we dispatch your order. 

From the 2nd order onwards, our standard conditions apply.

Yes. We provide our clients the original CE certificates. These are available after registration and are the legal base for any sale within the EU (and worldwide).

We cannot provide a territorial protection agreement as we live an open market.

No. There is no minimum order quantity. 

Supported by our low UPS prices, you can adjust your order size & frequence to a daily, weekly or monthly cycle. 

We will provide you with a comparable or even better model from our assortment of over 7,500 frames.

As most of the offered products are discontinued models, there might be no spare part available anymore. As long as the certain product is still in stock, we always try to help.

Since 2026 we provide for local opticians 1 extra year of warranty. Within this extra year we provide a voluntary warranty service you can rely on, but we also reserve the right to refuse it. Please find more information on our Trust-Page.  

If we cannot help at all, we will provide you with a comparable model from our assortment of over 7,500 frames. 

We do not accept general returns. 

Please check the received products within 10 working days after receipt. If you notice any issues or defects, you can file a claim within this period, and our warranty policy will apply.

All customers are required to check the goods within 10 working days after the receipt. 

If visible damage is found, we provide a 100% refund or replacement immediately.

In addition, we offer a 1-year warranty for non-visible or unintended defects that may occur later and were not detectable upon delivery inspection.

Please file your claim here.

Since 2026 we provide for local opticians 1 extra year of warranty. Within this extra year we provide a voluntary warranty service you can rely on, but we also reserve the right to refuse it. Please find more information on our Trust-Page. 

Please see our warranty policy.